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Clear Browser Cache & Cookies

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Recommended Settings:

For MyUB Portal access, OTS recommends and supports both the Microsoft Internet Explorer and Mozilla Firefox browsers.

Cookies must be enabled to access MyUB and all services within the Portal.

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Cookies and Cache Defined

When you browse web sites, your computer stores files for later use as a means of enhancing your browsing experience.

One type of file is a "temporary internet file," stored in the browser cache. These files consist of images, text, or sounds from pages you've visited. Instead of downloading those files again when you revisit the site, your computer uses the ones it's already stored.This repository results in faster browsing.

Another type of file is a cookie. A cookie is information specific to your visit to a web page. It allows a site to deliver personalized content. For example, you might enter your zip code on a weather web page. The next time you visit that page, it automatically displays weather for your zip code.

Clearing the Browser Cache and Cookies

Internet Explorer | Firefox (Windows) | Firefox (Mac)

If you have problems accessing a web page or getting the latest content, we recommend you delete your cache and clear your cookies (for more information about these, read “Cookies and Cache defined”).

 Below are instructions for Internet Explorer and Firefox. If you have an older version of one of the browsers listed or difficulties with the instructions below, contact OTS for assistance. If you're using a different browser, you can find instructions by searching "clearing the cache and cookies in [your browser name]" online.


  Internet Explorer 8, 9, and 10

  1. Open a browswer window.
  2. Click the Tools icon in the upper right hand corner.
  3. On the menu that pops up, go to Safety then click Delete browing history...
    clear cache in IE
    Note    : You can also access from the menu bar Tools > Internet Options > Delete in the Browsing history section
  4. Uncheck Preserve Favorites website data. Check Temporary internet files and Cookies.
    clear cache in IE
  5. Click Delete. A confirmation will appear on your screen when the file deletion is completed.


  Firefox (Windows)

  1. Open a browser window.
  2. On the menu bar at the top, go to History then click Clear Recent History...
    clear cache in Firefox
    Note:     In older versions of Firefox, Clear Recent History... can be accessed by clicking Tools in the menu bar.
  3. In Time range to clear, select Everything.
  4. Check Cookies and Cache.
    clear cache in firefox
  5. Click Clear Now. The Clear All History window will close automatically once it's finished.


  Firefox (Mac)

  1. Open a browswer window.
  2. On the menu bar at the top, click Tools.
  3. Click Clear Recent History...
  4. In Time range to clear, select Everything.
  5. Check Cookies and Cache.
    clear cache firefox mac
  6.  Click Clear Now. The Clear All History window will close automatically once it's finished.